Making a booking

• Are last minute bookings discounted?

We offer a wide range of special offers and often make substantial discounts for late bookings. Please see our website for details of current deals. Check out our Special Deals tab along the top menu to get details!

• What happens if I want to change a booking?

If you wish to change your booking, please speak to the office as soon as possible and we will do our best to help you. Unfortunately, changes at the last minute will incur charges: the difference in rental cost plus an administration fee of £25 to cover additional cleaning and contract reprints. If you decide to cancel the booking, then our normal cancellation charges will apply.

In the event that your property becomes unavailable, due to circumstances beyond our control, then we will offer either alternative accommodation or a full refund. A refund will be limited to the rental cost.

• What happens if I cancel? What are the charges?

A 20% non-refundable/non-transferable deposit is required to secure a reservation. The balance is payable 28 days prior to arrival and non-refundable after the due date. Unfortunately we are not able to provide refunds if you cancel due to accident or illness.

The properties

• What is included in the rental cost?

The rental price includes towels, bed linen and all utility charges (water, electricity & gas). We also supply some basic cleaning products.

• What is not included?

The rental price excludes holiday insurance which we strongly recommend you take out. Neither the short breaks group nor the property owner accepts any liability for guests’ possessions whilst in the holiday home.

• What are the Check in/Check Out times?

Check in time is 3pm on your day of arrival and check out is 11am on your day of departure.

• How do I collect keys?

During office hours, we provide a meet and greet service at all our properties. You will be given the phone number of the person meeting you so you can alert them to any delays or changes in your arrival time. If you are arriving outside office hours, please contact the office to make the necessary arrangements for key collection.

• How do I return keys?

When you leave the property, in the case of properties that do not have a letter box direct into the flat itself, please simply leave the keys on the table and pull the door closed behind you, OR if the flat have its own letter box, then lock  the door and post the keys back through the letter box. Please note that a charge of £50 will be taken from your security deposit if your keys not left at the property. Where multiple properties are booked together please remember to leave the right keys at each property.

• Can I smoke in the properties?

All the properties are non-smoking. If there is an outside area (balcony, terrace, garden), you may smoke here but please make sure you use the ashtrays provided. Regrettably if the Property Manager finds that guests have been smoking due to cigarette odours at the property monies may be taken from your deposit to cover the additional cleaning required.

• What if I find damage upon my arrival to my holiday home?

Please notify the property manager or the office immediately if you notice any damage to the property on arrival. Any damage must be reported on your day of arrival.

• What if there is damage to the Holiday Home during my stay?

Any damage must be reported immediately to either the property manager or directly to the office. Short London Breaks reserves the right to withhold your security deposit for any damage and/or excessive cleaning. You will be notified within 7 days of departure should this be the case.

• Who do I call if there is an emergency?

You will be given the number of your property manager in case of any problems that arise at the property. Please note that any unnecessary call outs will incur a charge of £60 deducted from your deposit.